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Delivery Information

How much is delivery for Butlers Farmhouse Cheese?

Aiming to keep this cost to you as low as possible, postage starts from only £4 per box for mainland UK deliveries. We send our boxes of freshly hand-crafted cheeses via a number of couriers and 1st Class services, to get your cheese to you as quickly as possible.

Don’t forget however, that we offer free super-fast delivery on all orders over £30 (excluding Letterbox Gifts).

At present we only deliver to the UK mainland. Please contact us for a price if you live in the Scottish Highlands and Islands, Isle of Scilly, Northern Ireland or Isle of Man. Any online orders placed for these locations will be refunded.

 

Can I collect my order?

Yes of course! We have plenty of customers who pick up their fresh orders of our handcrafted cheese directly from our packing site in Longridge. When placing your order at the checkout, simply choose the ‘collect my order’ option. 

You’ll then be able to pick up a collection date that suits you, we are open for collections from: 7am – 4.30pm Monday - Friday, excluding Bank Holidays. 

Please ring the doorbell and quote your order number when you arrive.

Please be aware that the collection address is:

Butlers Farmhouse Cheeses
Unit 1
Shay Lane Industrial Estate
Longridge, Preston
PR3 3BT

 

How long does it take?

We send your smaller Letterbox boxes via Royal Mail 1st Class services, and your larger deliveries are delivered with APC with their “up to 48 hour” delivery service, we have found that they treat the products with the love and care they deserve on their journey. 

All our boxes are dispatched with ice chill packs to keep the cheese both cold and fresh – therefore Letterbox Cheese products can only be dispatched on a Monday, Tuesday and Wednesday due to Royal Mail 1st class not guaranteeing next day delivery.

Usually, we will make up your order the next working day after the order is received.
Orders placed on a Thursday, Friday, Saturday or Sunday, it will not be dispatched until the following Monday. Please note we do not ship your orders on bank holidays.

 

How is the cheese packaged?

We use a sturdy letterbox sized card box for your smaller deliveries, and a traditional cardboard courier box for larger orders. Packing materials such as wood wool and ice packs to keep the cheese cool in transit. We want you to like the look of your delivery in addition to liking the taste of it (they also look excellent as gifts). Please ensure you recycle our packaging!

 

How can I pay?

Our online shopping system allows you to securely pay for your purchase by credit or debit card. Please follow the instructions on the screen as you go through the payment system. If you have any further queries about payment, please contact us, we’d love to speak to you over the phone.

 

Cheese sizes

The sizes we suggest for each cheese are approximate. Never a fixed size product, cutting from two different handmade cheeses can result in two different sized pieces. We will always try to be as accurate as possible and if one piece in your order is a little bit light you can be assured that another will be a little bit heavy to compensate!

 

Cheese availability

Very occasionally a cheese will not be available to fulfil your order. If this is the case then we will leave this cheese off your order.

 

What we ask of you

We want to get your cheese to you as quickly and as perfectly as possible. But we do need your help in order to achieve this. Please make sure that your address is ENTIRELY ACCURATE, especially the POSTCODE. That way the postman cannot blame the address!

 

Returns

We make every effort to get your cheese to you in good condition. Should you find, however, that your order is not in a satisfactory condition, or has been damaged in transit, we will need you to notify us within 24 hours and we will do everything that we can to put it right. We may also require you to send the cheese back to us.

 

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