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Frequently Asked Questions and Answers

  • Is it Ok to ship cheese?

    Yes, our parcels have cool packs in and are sent next day delivery so the cheese is fine.

  • Where is my order?

    We understand that it can be frustrating when you're expecting a delivery and it hasn't yet arrived.

    All our orders are dispatched (leave us) on the date you select at the time of ordering.

    Please allow the following for delivery:

    Royal Mail (letterbox gifts): 1 - 3 working days after dispatch

    APC (all other products/orders): 1-2 working days after dispatch

    From time to time, due to unforeseen circumstances, there may be delays to the delivery time frames above.

    Rest assured that our ice packs stay cool for longer than required. If your delivery takes longer than the above, or you have any questions please get in touch.

  • Do You Use Raw or Pasteurised Milk?

    All of our milk is pasteurised before being made into cheese.

  • Is Your Cheese Vegetarian?

    All of the cheese that we make is vegetarian.

  • Can I eat the rind on my cheese?

    All of our cheeses have a natural rind which is edible.

  • Can I collect my order?

    Yes, you can collect from our store and offices in Longridge if you live in the area. Orders are generally ready to collect within 24 hours.

  • My question is still unanswered?

    We'd be happy to answer any and all questions that you might have!

    You can get in touch with our customer services team on: 01772 669 000 or you can email us:

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